Contact Us

Call us on 0800 65 64 63 (available 24/7)

Contact details

Call 0800 65 64 63 (available 24/7 in English, Afrikaans, isiXhosa and toll-free from landlines), email or dial *120*1040# from any mobile phone.

Call 0800 65 64 63

Compliments, Queries, Complaints

Fill in a simple online form to share your thoughts about MyCiTi or to ask a question and we'll get back to you.

Complete online contact form

Report an incident

Spotted something serious, like an accident, vandalism or crime on the MyCiTi service? Call 107 for emergencies or fill in an incident reporting form online.

Report an incident

Penalty refunds

If you suspect that you have been charged incorrectly for your journey, you can fill in a myconnect appeals form and we'll investigate.

Download myconnect appeals form

New routes

Residents and visitors can look forward to new routes and services, as the safe, reliable and convenient MyCiTi service expands across Cape Town.

View service expansion plans

Media and Marketing

Read the latest MyCiTi news, signup for monthly news updates and download guides to using the system.

View media
Cape Town
18 February 2020