Call 0800 65 64 63 (available 24/7 in English, Afrikaans, isiXhosa and toll-free from landlines), email email@example.com or dial *120*1040# from any mobile phone.
Call us on 0800 65 64 63 (available 24/7)
Compliments, Queries, Complaints
Fill in a simple online form to share your thoughts about MyCiTi or to ask a question and we'll get back to you.
Report an incident
Spotted something serious, like an accident, vandalism or crime on the MyCiTi service? Call 107 for emergencies or fill in an incident reporting form online.
If you suspect that you have been charged incorrectly for your journey, you can fill in a myconnect appeals form and we'll investigate.
Residents and visitors can look forward to new routes and services, as the safe, reliable and convenient MyCiTi service expands across Cape Town.
Media and Marketing
Read the latest MyCiTi news, signup for monthly news updates and download guides to using the system.